Privacy Policy

The following information on our Privacy Policy reflects the commitment of RAMÓN CHAO S.L. as the data controller to maintain and guarantee secure commercial relationships by protecting personal data, ensuring the right to privacy of each of our service users. In this document, we explain how we use personal data during the use of our services.

As 'personal data', we must understand any information concerning an identified or identifiable natural person. Among others, these include the name, surnames, postal and electronic addresses, as well as the telephone number.

Any personal data you provide when visiting our website will be processed in accordance with data protection regulations and will only be collected, processed, and used for lawful, legitimate, and informed purposes. Therefore, we detail all the purposes for which RAMÓN CHAO S.L. uses personal data:

For the submission of contact forms or emails:

• Purpose: to be able to respond to the queries raised and to contact the user to resolve the doubts or issues raised.
• Legitimisation: the legitimate basis for the processing of the data lies in the execution of the pre-contractual measures requested and/or the consent given.
• Retention periods: the data will be retained for the time necessary to respond to the issues raised.

From RAMÓN CHAO S.L., we will inform all users of the non-mandatory nature of collecting certain personal data, except in the fields where it is indicated otherwise. However, the non-completion of such data may prevent RAMÓN CHAO S.L. from providing all services linked to such data, releasing us from any responsibility for the non-provision or incomplete provision of these services.

It is the user's obligation to provide the data in a truthful manner and keep it up to date, so RAMÓN CHAO S.L. reserves the right to exclude from the services and proceed to cancel the service to any user who has provided false data, without prejudice to any other actions that may be taken in law.

Your personal data will not be communicated to any other company. In the event that it is necessary to communicate your information to another entity, your express consent will be requested before making the communication.

RAMÓN CHAO S.L. has a special concern for ensuring the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented security measures, technical and organisational, to prevent any loss or unauthorised use by third parties; for example, our websites use HTTPS data encryption protocols.

By merely visiting this website or using the services of RAMÓN CHAO S.L., no personal data that identifies a user is automatically recorded. However, we inform you that during navigation of the Website, 'cookies' are used, small data files that are generated on the internet user's computer and that allow us to obtain the following analytical information:

• The date and time of access to the Web, allowing us to know the busiest hours and make the necessary adjustments to avoid saturation during our peak hours.
• The number of daily visitors to each section, allowing us to know the most successful areas and increase and improve their content, so that users obtain a more satisfactory result and improve the design of the content.
• The date and time of the last time the user visited the Website to carry out analytical and statistical studies on the use of the web.
• Security elements that intervene in the control of access to restricted areas.

For more information, visit our cookie policy.

All users can exercise any of the rights granted by data protection regulations, such as the right of access, rectification, limitation of processing, deletion, data portability, and opposition that assist them, by means of a written request to the electronic address of our data protection delegate info@ramonchao.com. And in the event that they deem it appropriate, they may file a complaint with the Spanish Data Protection Agency (AEPD).

Any user can object to the use of their information for advertising purposes, market research, or satisfaction surveys, as well as revoke their consent at any time (without retroactive effect). To do so, they must send an email to the address info@ramonchao.com. When receiving advertising by email, you can also object from said email, by clicking on the link included in it and following the instructions provided.

Our Privacy Policy may undergo updates due to legal changes and needs, as well as improvements and changes included in the way we offer and provide our services. Therefore, we recommend that you visit and access our Privacy Policy periodically, to have access to and know the latest changes that may have been incorporated. In the event that such changes are related to the consent given by the user, a separate and independent notification will be sent to request it again.

If during the reading you have any doubts or questions about our Privacy Policy, or if you wish to exercise any right or action related to your personal data, please contact us at the following email address: info@ramonchao.com.

Data controller: RAMÓN CHAO S.L.

Purpose: to send commercial and informational communications about our B2B catalogue, product updates, industry news and services related to our activity. Data will not be shared with third parties nor used for automated profiling.

Legal basis: the explicit consent given by the interested party when checking the specific box in the subscription form (Art. 6.1.a GDPR and Art. 21 LSSI-CE). Consent is proven by storing the exact text version accepted, the IP address, the browser User-Agent and the timestamp of the action.

Retention period: data is kept while the subscription remains active. If the confirmation of the double opt-in is not completed, the record is deleted within a maximum of 30 days. Withdrawal of consent leads to immediate deletion, without retroactive effect on previously lawful processing.

Rights: the interested party may withdraw consent, request access, rectification, erasure, restriction, portability or object at any time — free of charge and without justification — by writing to info@ramonchao.com or through the unsubscribe link included in every email. They also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

Data controller: RAMÓN CHAO S.L., contact info@ramonchao.com.

Purpose: handling your request to download the B2B commercial catalogue, sending the document by email where applicable and the commercial follow-up linked to that request (contact by the sales team to answer questions or prepare a proposal).

Legal basis: legitimate interest of the controller (art. 6.1.f GDPR) for the performance of pre-contractual measures at the request of the data subject, together with consent (art. 6.1.a GDPR and art. 21 LSSI-CE) where the additional box for receiving periodic commercial communications is ticked.

Data processed: company, contact person, professional email, IP address, User-Agent, exact submission timestamp, landing page, referrer, version and language of this Privacy Policy displayed at the time of submission, and the consent flags accepted. These metadata are stored to evidence consent in accordance with art. 7 GDPR.

Retention period: data is kept for the duration of the commercial relationship and, after it ends, for the legally applicable periods (statute of limitations blocking). Consent for commercial communications is kept until revoked.

Rights: you may exercise access, rectification, erasure, restriction, portability and objection by writing to info@ramonchao.com, and file a complaint with the Spanish Data Protection Agency (www.aepd.es).